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NCCHCA's workgroups provide a venue for Community Health Center staff to learn from their peers, share best practices, enhance their knowledge around successes and challenges, and provide networking opportunities

Comprised of designees from each community health center to lead activation and expansion of a grassroots advocacy network within their organization. Members of this workgroup receive coordinated training, briefings and background on emerging state and federal issues. They also participate in advocacy efforts to generate media and community awareness, and mobilize forces to respond to Action Alerts and other coordinated Calls to Action related to issues of importance to community health centers and their patients.
Staff Contact: Kristen Dubay, Senior Policy Advisor, 919-469-5701
Leslie Wolcott, Communications Coordinator, 919-655-0381

Comprised of health center behavioral health professionals, executive leadership, and community stakeholders in behavioral health, the primary focus of the workgroup is on continuum of care and increasing access to services for mental health and substance abuse at migrant and community health centers. The workgroup addresses clinical and operational issues with respect to integrating behavioral and primary care services in FQHCs.
Staff Contact: Alice Pollard,
Program Manager for Health Access (919) 655-0389

Consists of the CFO’s at our Health centers across the state of NC. The group meets to share best practices, have round table discussions of financial tools being used and plan trainings to benefit them in better doing their jobs.
Staff Contact: Ivory Cunningham, Staff Accountant, 919-469-5701.

Addresses the continuum of care issues, service expansion, recruitment/retention and dental policy at the state level. This workgroup discusses quality concerns around Medicaid dental clinics, new and unique populations and challenges of cultural competency. They have developed an excellent relationship with both the UNC Chapel Hill School of Dentistry and the East Carolina University Dental School with active discussions aimed at addressing shortage and access issues. This workgroup consists of CHC Dental Directors and other stakeholders.
Staff Contact: Marti Wolf, Clinical Programs Director, 919-655-0199

Provides an opportunity for anyone involved in the care, management, and education of patients with diabetes to share best practices, discuss new programs, and look for innovative avenues to address the increasing number of patients with diabetes that are being seen and treated in our health centers. By pulling all of our resources together, this forum will discuss how to effectively improve care, enhance quality, and improve the patient’s experience. All are invited to participate.
Staff Contact: Carey O’Reilly, Clinical Integration Manager, 252-723-0333

Addresses continuity of required services during emergency situations, collaborative arrangements for emergency management, and establishment of enhanced service levels (known as medical surge) during emergencies.
Staff Contact: Leslie Wolcott, Communications Coordinator, 919-655-0381

Composed of the HR Directors at member Health Centers across the state. The group shares best practices around HR issues, hosts trainings and develops tools to provide the directors with better outcomes and consistent methods for job performance.
Staff Contact: Sharon Brown-Singleton, Director of Health Center Services and Support,, 919-655-0385, and Linda Adams, Interim HR,

Concerns addressed by medical directors include continuum of care issues, quality improvement/assurance and program expectations; and quality of care, health outcomes, and disparities performance measures. Recruitment and retention issues, incentive programs and other issues are addressed.
Staff Contact: Marti Wolf, Clinical Programs Director, 919-655-0199

Composed of Outreach and Enrollment staff at member community health centers. The primary goal of the Outreach and Enrollment Workgroup is to share updates, strategies, and resources with health center outreach and enrollment staff to facilitate their efforts to educate and enroll patients and community members in affordable health insurance. The NCCHCA Outreach and Enrollment Team leads the Workgroup and hosts trainings, communicates relevant updates, and maintains an online hub of resources available to Outreach and Enrollment Workgroup members.
Staff Contacts:  April Morgan, Outreach and Enrollment Coordinator,, 919-655-0398
Alice Pollard, Program Manager for Health Access, 919-655-0389

Addresses the 340b program, continuum of care issues, program expectations; and quality of care, health outcomes/ disparities, and financial viability/cost performance measures. Pharmacy directors are actively engaged in conversations about expansion of services, hours of service, cost of pharmaceuticals, MTM (medication therapy management), pill box programs, e-Prescribing and more.
Staff Contact: Marti Wolf, Clinical Programs Director, 919-655-0199

Compiled of Practice Managers, COO’s, Office Managers, etc. work closely with all members of the health center staff. These professionals are responsible for ensuring the practice is running smoothly and successfully while also planning, coordinating, budgeting, supervising, and interacting with patients and staff. This work group is self-directed and discusses issues around patient flow and design, operation policies and procedures, access & barriers to care, productivity, customer service, cultural, linguistic and work competencies in a peer-to-peer environment that allows open dialogue and sharing of best practices.
Staff Contact: Sharon Brown-Singleton, Director of Health Center Services & Support, 919-655-0385

Addresses issues regarding delivery of quality health care, including health outcomes, patient centered medical home, program requirements and much more. Staff that work on PCMH, Meaning Use, UDS, and QI are invited to participate in this forum. The meetings have a basic agenda, but the workgroup is self-directing and discussions are generated by the group. The meetings provide an opportunity for staff involved in quality improvement activities to share experiences, resources and learning.
Staff Contact: Carey O’Reilly, Clinical Integration Manager, 252-723-0333


The Special Populations Health Workgroup addresses continuum of care issues, accessible hours of operation/locations, collaborative relationships, quality improvement/assurance, service level program expectations, and quality of care, health outcomes/disparities, and  performance measures specific to Migrant Health Center, Health Care for the Homeless, and Public Housing Primary Care grantees. Participants are encouraged to share concerns and feedback at all meetings as well as to provide specific topics for meetings. The group shares promising practices, discusses challenges, exchanges resources, and partners on initiatives to facilitate the delivery of quality, comprehensive, and culturally appropriate health care services to patients of health centers receiving special populations funding. This workgroup is staffed by NCCHCA’s Community Development & Special Populations Coordinator with the assistance of the Director of Training & Technical Assistance.

Staff Contact: Mel Goodwin, Community Development & Special Populations Coordinator, 919-297-0066

more Events and Training

4/11/2019 » 4/12/2019
2019 Clinical Conference on Quality and Chronic Disease

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